{"id":37,"date":"2024-07-22T12:15:01","date_gmt":"2024-07-22T12:15:01","guid":{"rendered":"https:\/\/e460-d400ad5c6fdf.wptiger.fr\/?page_id=37"},"modified":"2025-02-15T13:03:24","modified_gmt":"2025-02-15T13:03:24","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/moonkii.com\/en\/remboursements_retours\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Website:<\/strong> <a href=\"https:\/\/moonkii.com\/en\/\">www.moonkii.com<\/a><br><strong>Company:<\/strong> MoonKii SAS<br><strong>Site type:<\/strong> e-commerce<br><strong>Effective date:<\/strong> May 1,2024<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Right of Withdrawal<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have a <strong>15 days<\/strong> 15\u2011day period from receipt of your order to request a withdrawal, with no justification required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise this right, email us at <strong><a href=\"mailto:contact@moonkii.com\">contact@moonkii.com<\/a><\/strong> with the subject line \u201cReturn Request\u201d and your order number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products must be returned unused to:<br><strong>MoonKii SAS<\/strong><br>36 rue du D\u00f4me, 92100 Boulogne-Billancourt<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products must be returned unused, in their <strong>original packaging, in perfect resellable condition, and include all accessories<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Refund Process<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect the returned product, we\u2019ll issue a refund within <strong>15 days<\/strong> using your original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are your responsibility unless the item is defective or we shipped incorrect items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping fees are refundable only if the entire order is returned.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be returned or refunded:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or made-to-measure products<\/li>\n\n\n\n<li>Items damaged or incomplete upon return<\/li>\n\n\n\n<li>Products that have been used or removed from sealed packaging<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Defective Items or Order Errors<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your product arrives defective or incorrect, contact us within <strong>3 business days<\/strong> (with photos) at <strong><a href=\"mailto:contact@moonkii.com\">contact@moonkii.com<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After confirmation, we will offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A free replacement; or<\/li>\n\n\n\n<li>A full or partial refund, as appropriate<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Return Shipping<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You are responsible for the return shipment and must provide a <strong>tracking number<\/strong> . MoonKii is not responsible for packages lost during transit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Policy Updates<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MoonKii reserves the right to update this policy at any time. Please check this page regularly for any changes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Questions?<br><strong>Email<\/strong> : <a href=\"mailto:contact@moonkii.com\">contact@moonkii.com<\/a><br><strong>Phone<\/strong> : 01 83 39 96 79<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MoonKii SAS, 36 rue du D\u00f4me, 92100 Boulogne-Billancourt<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Site : www.moonkii.comSoci\u00e9t\u00e9 : MoonKii SASType de site : e-commerceDate d\u2019entr\u00e9e en vigueur : 1er mai 2024 1. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, le Client dispose d\u2019un d\u00e9lai de 15 jours \u00e0 compter de la r\u00e9ception de sa commande pour exercer son droit de r\u00e9tractation sans justification. Pour exercer ce droit, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":2,"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":1532,"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/pages\/37\/revisions\/1532"}],"wp:attachment":[{"href":"https:\/\/moonkii.com\/en\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}